KaloCam
Download on theApp Store

KaloCam support.

Get in touch, manage your account and subscription, and see how KaloCam uses your data.

Updated · KaloCam is provided by FUNCONNECT PTE. LTD.

Contact support

For help with the app, privacy requests, account questions, account deletion or general feedback, email wangwei01@funconnectsg.com.

To help us find your account and fix the problem faster, please include:

  • The email address of the Apple or Google account you signed in with, if you signed in
  • Your iPhone model and iOS version, for technical issues
  • A short description of what happened
  • Screenshots or a screen recording, if they help

We’ll review your request and reply as soon as we can. To suggest a feature, use the Feedback page.

Your account and data

Delete your account

  1. Open KaloCam and go to Profile.
  2. Tap Settings, then Delete account.
  3. Follow the steps to confirm.

Deleting your account doesn’t cancel a subscription billed by Apple. Cancel it first in your iPhone settings, as described under Subscription and purchases.

If you can’t open the app or need help, email us with the details listed above.

Data and privacy requests

To ask for a copy of your data, ask us to delete specific data, or ask a privacy question, email wangwei01@funconnectsg.com. Include the email address or sign-in method linked to your account so we can find the right one. Our Privacy Policy explains what we collect and why.

Subscription and purchases

Cancel or change your plan
Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose KaloCam. In the app, you can also go to Profile → Settings → Account & Plan → Manage Apple subscription. You keep access until the end of the current billing period.
Restore a purchase
In KaloCam, go to Profile → Settings → Account & Plan and tap Restore Purchases. Use the same Apple ID you bought it with.
Refunds
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
Prices and trials
Plans, prices and any trial terms are shown in the app before you buy. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.

Calorie and nutrition estimates

KaloCam uses AI to estimate the foods, calories and nutrients in your meal photos and in the meals you describe. Estimates aren’t exact. They can vary with:

  • Ingredients and recipes
  • Portion size
  • Restaurant or packaged-food brand
  • Cooking method
  • Sauces, oil, dressings and hidden ingredients

That’s why you can review and edit foods, portions, meal type and nutrition before saving.

Tips for better photos

Use good light, get the whole plate in the frame and keep the ingredients visible. A less-than-perfect photo still works; you can correct the result before you save it.

The AI Coach

The AI Coach helps you understand your eating patterns over time. It can:

  • Give feedback after you log a meal
  • Review your day’s nutrition
  • Sum up trends across your week
  • Put protein, calories and macros in context
  • Suggest practical meals based on your recent logs

The Coach gives general wellness and nutrition information only. It isn’t a doctor, a dietitian or a medical service.

App permissions

KaloCam asks for these only for the features that use them:

Camera
To take food photos, and progress photos for your weight log.
Photos
Only when you choose a photo from your library, or ask KaloCam to save one.
Microphone
Only while you use voice input, for example to log a meal by voice. Newer versions also use on-device speech recognition to show your words as you speak.
Apple Health
To read the activity and workouts you choose to share, and to save the workouts, weight and body measurements you log.
Location
Only when you choose to save where you had a meal.
Notifications
For reminders you turn on.
Tracking
Only with your permission, to measure how our ads perform.

You can change these anytime in iPhone Settings → KaloCam. Apple Health access is managed in the Health app.

Nutrition and medical disclaimer

KaloCam provides calorie, macro and nutrition estimates for general wellness and food tracking. It is not a medical device and does not provide medical advice, diagnosis, treatment, cure or disease prevention.

If you have a medical condition, take medication, are pregnant, have a history of disordered eating or have specific dietary needs, talk to a doctor or registered dietitian before making diet or health decisions.

More answers in the FAQ.